Cart 0

Policies

All prices on the HT Framing & Memorabilia website are in Australian dollars ($AUD).

Shipping Policy

We strive to ship all items out within 48 hours of receiving your order where possible.

Estimated delivery times are as follows:

Victoria: 1-2 working days
South Australia: 2-3 working days
New South Wales: 2-3 working days
Queensland: 3-4 working days
Northern Territory: 4-5 working days
Western Australia: 4-5 working days
Tasmania: 2-3 working days

There can be delays during peak periods such as Christmas.

We can also offer a faster service with Express Post, but this will incur an additional cost. Please feel free to contact us first before you place your order.

Please note Large Frames are sent out with our Courier Services. We cannot ship to P.O. Box addresses. We recommend these items be shipped to a Work Address as these items will need to be signed for.

Returns Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

We do not give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

Privacy Policy

We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

Security

We do not store any credit card information on this server. Any information entered on this website and sent via the Internet are encrypted with a 128-bit Secure Sockets Layer (SSL) certificate.